TheClubhouse Privacy Policy

At The Clubhouse, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how TheClubhouse collects, uses, stores and safeguards your information when you visit our website, register an account, or use any of the services offered at The Clubhouse Casino. By accessing our platform, you agree to the practices described below. If you have questions about how we handle your data, our support team is always available to assist you.

Who We Are

TheClubhouse Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, licence number 0000002. Certain Paysafe transactions processed through our platform are handled by Tronabriz Limited, an independent payment service provider that acts as a data processor on our behalf for those specific transactions.

Information We Collect

When you create an account or interact with The Clubhouse, we collect several categories of personal data in order to provide our services and comply with our legal and regulatory obligations. This includes:

• Registration details such as your name, date of birth, email address, phone number and residential address
• Identity verification documents required to confirm your age and identity, such as government-issued ID, proof of address and, where relevant, source-of-funds documentation
• Financial information including deposit and withdrawal history, payment method details and transaction records
• Gameplay data such as bets placed, games played, session duration and bonus usage across our slots, live casino and table games
• Technical data including your IP address, device type, browser information and geolocation, which we use to confirm you are not accessing TheClubhouse Casino from a restricted jurisdiction
• Communication records from correspondence with our customer support team, live chat transcripts and any complaints submitted for resolution

How We Use Your Information

We use the information we collect for the following purposes:

• We verify your identity and age to ensure you meet the minimum legal age requirement and to prevent underage or fraudulent access to our services
• We process your deposits and withdrawals securely through our supported payment partners, including Tronabriz Limited for Paysafe transactions
• We monitor account activity to detect and prevent fraud, money laundering and multiple-account abuse, since only one account is permitted per person, household, IP address and device
• We personalise your experience at The Clubhouse Casino, including tailoring promotions, our Clubhouse Points loyalty programme and VIP offers
• We communicate important updates regarding your account, transactions, bonus terms and changes to our policies
• We comply with our licensing obligations under the Tobique Gaming Commission and applicable anti-money laundering regulations

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences and analyse how visitors interact with TheClubhouse. Cookies help us keep you logged in securely, understand which games and promotions are most popular, and improve the overall performance of our site. You can manage or disable cookies through your browser settings, though doing so may affect certain functionality when you use our services.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for the purposes described in this policy, including:

• Payment processors and financial institutions, including Tronabriz Limited, to facilitate deposits and withdrawals
• Game providers such as NetEnt, Pragmatic Play, Ezugi and Playtech, where necessary to deliver gameplay and verify fair outcomes
• Regulatory authorities, including the Tobique Gaming Commission, where required by our licence conditions
• EGIS, our alternative dispute resolution provider, in the event a dispute cannot be resolved directly between you and us
• Identity verification and fraud-prevention service providers who assist us in confirming your eligibility to play

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, as required to meet our regulatory, accounting and anti-money laundering obligations. Once this retention period expires, we securely delete or anonymise your data in accordance with our internal data protection procedures.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These rights typically include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, you can contact us directly, and our team will respond in accordance with applicable data protection law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. All financial transactions processed through The Clubhouse Casino, whether by card, e-wallet or cryptocurrency via CoinsPaid, are encrypted and monitored for suspicious activity. Despite our best efforts, no method of transmission over the internet is entirely secure, and we encourage you to also take steps to protect your own account credentials.

Age Verification and Restricted Jurisdictions

Our services are intended only for players who are 18 years of age or older, or the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. Real-money play is not available to residents of certain countries, including the United Kingdom, the United States, Russia, Poland, the Netherlands and select Canadian provinces such as Ontario and New Brunswick, among others listed in our Terms and Conditions. We use technical and identity data to confirm that access to TheClubhouse Casino complies with these restrictions.

Third-Party Links

Our website may contain links to third-party sites, including payment partners and affiliate pages. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of The Clubhouse Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team at help@TheClubhouse Casino.com. Should a dispute arise that we cannot resolve directly, you may escalate the matter to our independent dispute resolution provider, EGIS, at [email protected]. We are here to ensure your experience at The Clubhouse remains safe, transparent and enjoyable.