TheClubhouse Terms and Conditions

Welcome to The Clubhouse Casino. These Terms and Conditions ("Terms") govern your use of our website and services. By registering an account, depositing funds, or playing any game with us, you confirm that you have read, understood, and agree to be bound by these Terms, effective as of 12 June 2025 (version 1.0). If you do not agree with any part of these Terms, you must not use our services.

Who We Are

We are Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with our registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate TheClubhouse Casino and are responsible for all games, promotions, and account services described in these Terms. Payments made through Paysafecard are processed on our behalf by Tronabriz Limited, an independent payment processor.

Our Licence and Dispute Resolution

We hold a licence issued by the Tobique Gaming Commission, licence number 0000002, which authorises us to offer real-money gaming through The Clubhouse. Should a dispute arise that we cannot resolve directly with you through our internal complaints process, we participate in alternative dispute resolution through EGIS, an independent ADR body. You may contact EGIS at [email protected] to escalate an unresolved complaint.

Eligibility to Play

To register with us, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We permit only one account per person, household, IP address, and device. Any additional accounts we detect at TheClubhouse will be closed, and related funds may be forfeited under our internal policies.

We do not accept real-money players from Afghanistan, Belarus, Canada (New Brunswick and Ontario), the Central African Republic, China, Cuba, Cyprus, the Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States of America, Venezuela, and Yemen. Elsewhere in Canada we are pleased to welcome players, and we support Interac among our local payment options for anyone joining The Clubhouse Casino Canada. We do not permit VPN or proxy use to bypass these restrictions, and we reserve the right to void winnings obtained by such means.

Registration, Login and Account Security

When you complete your The Clubhouse Casino login for the first time, you agree to provide accurate and complete information. You are responsible for keeping your credentials confidential and for all activity under your account. We currently offer our platform through desktop and mobile web rather than a dedicated downloadable app, and our mobile-optimised site is built to deliver the same convenience players expect from a Clubhouse Casino app, directly through your browser.

Players depositing using BTC must pass our identity verification process before they are permitted to play. We may request further documentation at any time to confirm your identity, age, and source of funds.

Currencies and Payment Methods

We accept a wide range of fiat currencies, including EUR, USD, CAD, AUD, INR, NOK, RUB, PLN, NZD, JPY, KZT and ZAR, as well as cryptocurrencies such as BTC, BCH, ETH, LTC, DOGE, USDT, XRP, BNB, ADA and TRX. Our internal operating currency is EUR, and we do not offer conversion between fiat and crypto balances.

The minimum deposit across most methods is 20 EUR or its equivalent, and all deposits we process are free and instant. We support Visa, Mastercard, Maestro, Google Pay, Neteller, Skrill, Paysafecard, Flexepin, ecoPayz, MuchBetter, NeoSurf, MiFinity, SticPay, Astropay, CashtoCode, NET Banking, Interac, bank transfer, and cryptocurrency through CoinsPaid.

Our minimum withdrawal is also 20 EUR or its equivalent, and we do not charge withdrawal fees. Processing varies by method: e-wallets and crypto are close to instant, card payouts take 3–5 days, and bank transfers take around 3 business days. Pending time before we release a withdrawal can be up to 72 hours, depending on the method and whether it is your first cashout. We accept only personal cards for withdrawals.

We apply a withdrawal limit of 7,500 EUR/USD per rolling 7-day period and 15,000 EUR/USD per month. Our maximum daily profit is capped at 100,000 USD for VIP players and 50,000 USD for non-VIP players. Winnings generated from a no-deposit bonus are capped at 100 EUR/USD, while progressive jackpots are always paid in full and excluded from these limits. Intermediary bank fees on transfers can reach up to 16 EUR and remain outside our control.

Bonuses and Promotions

We offer a Welcome Package worth up to 5,000 EUR plus 200 free spins, split across three deposits. Your first deposit is matched 100% up to 2,000 EUR plus 100 free spins, or 150% up to 2,000 EUR plus 100 free spins when you use one of our bonus codes, BIG150. Your second deposit earns 75% up to 1,000 EUR/USD plus 50 free spins, and your third deposit earns 50% up to 2,000 EUR plus 50 free spins.

All welcome bonuses carry a 40x wagering requirement, a minimum qualifying deposit of 20 EUR, and a 7-day validity period. Free spins are credited on Elvis Frog Trueways, with 20 spins on activation and 20 per day for the following four days. The maximum win from free spins is 200 EUR, and the maximum win from bonus funds is 1,000 EUR. Table games, roulette and video poker contribute 25% towards wagering, live dealer games contribute 0%, and slots contribute 100% subject to game exclusions we publish separately.

We also run a separate VIP Welcome Package and a Crypto Welcome Package matched up to 0.5 BTC, plus daily promotions covering reloads, cashback, free spins and tournaments, alongside Drops & Wins with a monthly pool of 2,000,000 EUR. We do not currently offer any welcome or no-deposit bonus to players registering from Sweden, and players from Finland are excluded from our welcome package and from any no-deposit free spins we may run.

Clubhouse Points and VIP Programme

Our loyalty programme, Clubhouse Points, spans 15 tiers from Member to Platinum+, with an additional invite-only VIP tier above them. We award one point per 30 EUR wagered on slots or 120 EUR wagered on live games, with bonus funds counting at 50%. Each tier unlocks free spins on Treasures of Cleopatra, cash rewards, a birthday bonus, and weekly cashback rising from 3% to 8%, wagered 5x and capped at 5,000 EUR per week. Our invite-only VIP tier carries the maximum 8% weekly cashback and raises the daily profit ceiling to 100,000 USD.

Games We Offer

We host over 4,500 slots and between 120 and 573 live tables at any given time, forming part of a wider library of up to 7,562 games, including progressive jackpots that we always pay in full. Our providers include NetEnt, Red Tiger, Ezugi, Yggdrasil, Games Global, Playtech, Pragmatic Play, Play'n GO and many others, with live dealer content supplied by Ezugi and Playtech. Live dealer games do not count towards bonus wagering requirements.

Customer Support

Our support team is available 24/7 through live chat, and we also provide email support and a Help Centre for less urgent matters. VIP players receive a dedicated personal account manager. You can reach us at help@TheClubhouse Casino.com, and if we cannot resolve your complaint internally, you may escalate it to EGIS at [email protected].

Changes to These Terms

We may amend these Terms from time to time to reflect regulatory, operational or commercial changes. We will publish any updated version on our website, and your continued use of our services after such changes constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, our bonus codes, or your account, please contact our support team at help@TheClubhouse Casino.com. We are committed to providing a fair, transparent and enjoyable experience for every player who joins us.